Support
Email support@repurposetool.com and a human will answer. Include your account email and, if it is about a specific video, a link to the project — that is usually enough to sort it out in one reply.
Common questions
- A clip failed to render
- Open the project and check the job status. Most failures come from a source video that is private, region-locked, or longer than your plan allows. Retry from the project page, and email us the project link if it fails a second time — credits are not charged for failed jobs.
- I can't connect a platform account
- Connections are made from Account → Connected accounts. If the platform sends you back with an error, disconnect and try again — the most common cause is denying one of the requested permissions during the consent screen. Some platforms are still pending API approval and appear as Coming soon.
- How do I cancel or change my plan?
- Go to Account → Billing. You can upgrade, downgrade, or cancel there; a cancellation keeps your access until the end of the period you already paid for.
- How do I delete my data?
- You can delete individual projects and clips from inside the app at any time. To delete your whole account and everything in it, follow the steps on the Data deletion page.
Policies
- Privacy Policy — what we collect and how it is used.
- Terms of Service — the rules for using the service.
- Data deletion — how to remove your account and content.